Does your license expire?

No, mooSocial License does not exprie. It is a perpetual license and you can use our software indefinitely.

Will I be able to download updates in the future if I buy now?

Yes, all updates are free to download as long as your software update subscription is active. Each license includes a 12 months update subscription.

What happens after my update subscription expires?

You can renew your update subscription for a minimal cost. Otherwise, you can continue using the software on your site.

How much does it cost to renew my update subscription?

$49 for every 12 months.

Is the source code encrypted?

No, you have 100% access to the source code.

Can I modify the software to meet my requirements?

Yes, you can do whatever modifications that you wish.

Do I need to have any mooSocial branding on my site?

Absolutely not. Unlike other prodducts, we do not force you to have our branding on your site

Do you offer custom service?

Yes, we do provide custom theme & development service. Please contact us for more details

What payment methods do you accept?

Currently, we accept Paypal, Visa/Master card (via Paypal), Western Union and MoneyGram

Is it easy to translate the software?

Yes, very easy. All the language strings are in a single language file. You can also install a third party software to make your translation even easier.

What are the server requirements?

Minimum:

• PHP 5.3 with short tags enabled or PHP 5.4+
• MySQL 5+
• PHP extensions: MySql PDO, GD2, Curl, libxml, exif, zlib (if you need to export theme)
• Magic quotes must be disabled
• Memory Limit: 128M+

Recommended:

• Apache server with mod_rewrite

Do I have to pay extra to remove any mentions of mooSocial?

No, absolutely not.

Do you offer an installation of upgrades?

We do offer an upgrade installation service, the cost of the upgrading service will depend on how many hours we need to spend to re-apply any customizations you've made so far.

How many users can mooSocial support?

It is primarily dependent on the capabilities of your server. On shared hosting, mooSocial be able to support tens of thousands of users, while a single dedicated server can usually support upwards of one hundred thousand however we make no guarantee of performance due to the many variables involved. For each case of servers, we need to analyze to optimize if it problem happened.

How soon will I receive my download information after purchasing?

You will receive your download information very shortly after purchase..

Is my billing information kept private when I purchase?

Absolutely. In fact, we never see or store your billing information on our servers. Your information is processed via paypal secure payment gateway.

How many licenses do I need?

Each license is valid for a single public installation of the software, regardless of domains. You are of course welcome to create a private copy for development purposes.

Do I need more than one license if i'm installing mooSocial on several subdomains/directories?

Yes, every installation of mooSocial requires a license. However, you are entitled to create a second private installation for development purposes provided it's not publicly accessible.

If I upgrade to a new version, will I lose my customizations or admin panel settings?

This depends on what type of customizations you've made. If you've simply created new files and linked to them from mooSocial, it's unlikely that you will lose any customizations you've made. If you've edited the core code and you overwrite it with the new files from the upgrade package, you may lose your customizations. To avoid this, please make sure you full backup before upgrading, use compare tool to compare and merge changes that you made into the new core code. We do provide upgrading service so that contact us if you’re not sure what you should do.

Do you offer trial version?

We do not have a trial version at the moment. Please test it on the demo site as much as you need.

Can I redistribute or resell mooSocial?

No, you are not allowed to redistribute or resell mooSocial in any way.

Can I extend my support service?

Yes, support service can be purchased for $39/month.

Can mooSocial be installed in a subdirectory or subdomain?

Yes,You can install it on any location on your server.

Can I Try Before I Buy?

We do not have trial version for trying now but you can check front end, backend, apps demo...at our demo site https://travel.moosocial.com/

Will I lose all my users if I upgrade?

All user data and settings will be retained after upgrading. Make sure you full backup your site before upgrading.

Do I get support with my purchase?

After purchasing a license, you will receive a 30 days FREE support service via our ticket system, online chat or client community at http://community.moosocial.com/

What type of issues does support cover?

Our support team will assist with initial Software installation, general questions related to the script and technical errors encountered during the normal use of unmodified script. We cannot assist with customization of the script.

How long do I get support after purchase?

30 days of support

How long does it take to get a response from support?

Response times vary based on ticket volume but we do our best to respond to all tickets within several hours during business hours, or the next business day if submitted during off hours.

Can I sell my website in the future?

Yes, you're free to sell your website but not your mooSocial license since the licenses are non-transferable. In other words, if you choose to sell your website which contains a mooSocial license on it, the new owner would need to purchase their own license. What many clients do is simply incorporate the cost of the new license into the sale price of the website and purchase a new license on behalf of the new owner.

Can I hire mooSocial to write custom plugins/customizations?

Yes, we’re happy to help.

I don't have a domain yet. Can I still purchase mooSocial?

Yes! You can purchase mooSocial now and update your registered domain name later.